Solution · AI workflows
AI answers from your own information
An AI workflow that answers questions and drafts replies from your own documents and know-how, instead of generic answers from the internet.
- Policies and guides
- Product or service details
- Past answers
Find the right source, then draft with AI
- Answers that show their sources
- Draft replies for review
Why start here
Many questions a business answers every day already have an answer somewhere: in a policy, a product sheet, an old email or one experienced person’s memory. Finding it takes time, and the answer can depend on who you ask.
An AI workflow built on your own information can find the right source and draft a consistent answer in seconds. A person still decides what gets sent.
How it’s adapted
The set-up follows the same steps each time, but the questions, the sources and where the assistant lives are chosen with you. It can sit inside a tool your team already uses, or answer customers, once it has been tested properly.
How it works
From first look to handover.
Choose the questions
Start with a clear set of common questions and the documents that should answer them.
Prepare the information
Tidy and organise the source material, so answers come from the right, current place.
Set it up and test
Connect it where questions arrive, and test it with real questions before anyone relies on it.
Train the team
Show people how to check answers, update the information, and spot when something is wrong.
What you end up with
Yours to run and build on
Every setup is handed over with what your team needs to keep it going.
- An assistant set up for an agreed set of questions
- Organised source material your team can keep up to date
- Simple rules for when a person must check or answer
Good to know
Where it isn't a fit
The honest limits, so you can decide before you start.
- AI can be confidently wrong. Anything important or customer-facing should be checked by a person.
- Answers are only as current as the information behind them, so someone needs to own keeping it up to date.
- Not suitable for sensitive personal, legal or medical decisions without proper review.
Could this work for your team?
Book a free 30-minute call. We'll look at how the work happens today and whether this is the right place to start.